At the Resource Center of Spokane County (RCSC), our goal is to help the underserved members of our community achieve economic empowerment by increasing access to opportunities and restoring hope.
Replacing challenges with hope through integrated community resources.
Through an integrated social services design, 19 agency partners are available in-house to deliver diverse services and resources to the most marginalized communities. The collaborative effort in a shared space is what makes us unique and allows us to meet our customers' needs from end to end.
There are many research-supported benefits to this design, including improved communication and collaboration among agencies and improved service delivery to clients. This design can also reduce duplication of services and costs, making it possible to help more people (United States Government Accountability Office).
Customers We Serve
The following data is an overview of the customers served at the RCSC.
Additionally, 6.6% of customers also identify as Hispanic, Latinx, or Spanish-origin ethnicity
Customer Household Income
AMI = average median income for Spokane County
Services and Resources
The most requested services and resources from our customers include:
The concept for the RCSC started with the City of Spokane in June 2017. It was an ideal project for the city since it aligned with the Spokane Strategic Plan to End Homelessness and the City of Spokane Consolidated Plan for Community Development.
The city created a project team that included representatives from the city, the Spokane Workforce Council, and the Spokane Housing Authority. Their vision was to create a space shared by multiple social service agencies that use functional teams to provide high-quality customer service in a welcoming environment.
EnVision Center Grassroots
In December 2017, the Department of Housing and Urban Development (HUD) announced a pilot project named the EnVision Center Demonstration. The design of this pilot project is very similar to what the city's project team envisioned as it also centered around co-located services and improving the economic security of community members.
The city applied for and was chosen as one of the 17 pilot communities to participate in the EnVision Center Demonstration. As a pilot EnVision Center with the official designation from HUD, the city was joined by 15 local agencies in creating this innovative and progressive program.
Each partner participated to increase opportunities and restore hope by providing services that address the Four Pillars of Opportunity identified by the United States Department of Housing and Urban Development (HUD):
SRC Officially Born
The Spokane Resource Center officially opened the doors to its social services one-stop center on April 16, 2019. Over 500 community members reduced their barriers to achieving economic security within the first few months.
Partnering agencies recognized the value in delivering integrated social services, which was modeled after the highly successful integrated service delivery for the career services at WorkSource Spokane. The Spokane Workforce Council and its workforce development system partners took a human-centered approach to help individuals achieve their career and employment goals.
The success of the integrated model carried over to the SRC when the social services one-stop center was recognized as a National Best Practice by HUD, leading to a series of tours and meetings with federal, state, and local dignitaries including former U.S. Secretary of HUD Ben Carson, former U.S. Department of Labor Assistant Secretary John Pallasch, and Congresswoman Cathy McMorris Rodgers.
RCSC: Updated Identity, Same High-Quality Support
In September 2021, the SRC updated its brand identity to the Resource Center of Spokane County (RCSC) to honor a new executive partnership with Spokane County. But the same level of services and resources, and the integrated social services delivery model, continue to empower customers to address their most significant challenges under one roof. We've removed the barrier of navigating multiple locations throughout Spokane County.
Today, the RCSC has made an economic impact by serving over 7,500 individuals with a significant $7.68 million in funding. Our 19 integrated service delivery partners provide support, guidance, and resources to individuals and families that identify as homeless, justice-involved, low-income, veterans, retirees, persons with disabilities, and limited English proficiency communities.